Refund Policy
This page explains when you can get your money back. It sits alongside the Terms of Use, and it does not limit rights you have under the law where you live.
Memberships
If you start a paid membership and it is not right for you, ask for a refund within 14 days of your first payment and we will refund it, as long as you have not used the member features heavily. Renewal payments are refunded on request within 7 days of the charge if you did not use the service in that period.
You can cancel at any time. Cancelling stops future charges, and you keep access until the end of the period you paid for.
Digital products and resources
PDFs and other one-off digital products are delivered immediately. We do not refund them once you have downloaded or opened them, unless the file is faulty, was not as described, or the law where you live says otherwise. If something is wrong, contact us and we will fix it or refund you.
Mistakes and duplicate charges
If you were charged twice or by mistake, tell us and we will correct it, usually within 5 working days of confirming the problem.
How to ask
Contact us through the Help and support chat inside the app with the email on your account and the payment reference. Refunds go back to the original payment method, and your bank may take several days to show them. Please contact us before starting a dispute with your bank, because we can usually solve it faster.
Your legal rights
Some countries give consumers extra rights, for example a cooling-off period for online purchases. Those rights apply in addition to this policy.